![]() ![]() On the flip side, businesses will be charged business-initiated conversation charges when they start conversations outside the 24-hour window. Businesses will be charged for a user-initiated conversation when they reply to the message within the 24-hour window. When customers send a message, a 24-hour customer service window will open. User-initiated conversations, also known as service conversations, are conversations initiated by customers. Brazil has the largest market of WhatsApp users outside of Asia with more than 96 percent of the population being active WhatsApp users. India has the highest number of WhatsApp users globally followed by Brazil, Indonesia, the US, Russia and Mexico. It is the most dominant messaging app in 188 countries and territories out of the 230 that use WhatsApp. ![]() WhatsApp is the most popular messaging app in the world with over 2.4 billion monthly active users. Today, over 50 million businesses use WhatsApp Business to reach customers in regions where WhatsApp is popular. This would separate business and personal communication, help businesses create an official presence and provide businesses with a set of tools specifically for customer conversations. So, it created a set of WhatsApp business solutions. Meta, previously known as Facebook, saw this as a great opportunity to monetize the free app. It was introduced in 2018 when WhatsApp realized that companies were using the personal app for business. WhatsApp Business is a set of WhatsApp products that give businesses of all sizes a platform to communicate with customers on WhatsApp. Finally, we’ll help you decide which WhatsApp product is most suitable for your business. ![]() We'll cover the types of WhatsApp Business accounts and sign-up methods, their pricing as well as the features and limitations of each account type. New to using WhatsApp for business? This all-in-one guide to WhatsApp Business will help you understand everything about WhatsApp Business products. ![]()
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